Willow Stream Spa Experience

Upon entering the spa you will be escorted to our change room, assigned a locker and invited to change and await your provider in one of our calming lounge areas. For capacity reasons, you are welcome to enjoy our Jacuzzi, mineral bath, infra-red sauna, steam room, fitness centre, and indoor lounges 1 hour post-service. Please note as of Monday, September 13 proof of vaccination and photo ID are required to enter Willow Stream Spa.

Mask Policy Masks are required by public health authorities in public indoor settings. Treatment providers may require a guest to wear a mask in the treatment room, and may refuse to treat a guest who refuses to wear a mask provided that (1) this is communicated to the guest in advance of the appointment, and (2) the treatment provider considers accommodations or provides alternatives for guests who are unable to wear a mask.

Reservations

Willow Stream Spa at Fairmont Pacific Rim is only accepting reservations online at this time for guests 18 years and older. We encourage hotel guests to book spa appointments at the time of guestroom reservation. To best accommodate your request, we recommend scheduling appointments three to four weeks in advance. To make a reservation please click here. For questions, please call us at 604-695-5550.

Food and Beverage

We are delighted to reintroduce light food and beverage options to your spa experience, and our menu can be found online here. Orders may be placed at or prior to check-in, to arrive during your allocated facility experience.

Spa Access

At this time, we are unfortunately unable to offer Spa Access passes.

Spa Arrival and Etiquette

With your relaxation in mind, we recommend arriving 20 minutes before your scheduled treatments. To accommodate all guests, each treatment will conclude at the scheduled time, regardless of start time. To keep the spa peaceful and protect the privacy of all guests, cell phones and other electronic devices are not permitted in the spa.

Health Matters

Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a Wellness form upon arrival, so your spa professional can better customize your experience to meet your needs.

Parking

Spa guests are invited to valet park or use our self-parking located at the hotel. Parking is available to our guests at a rate of $15.00 dollars, for a maximum of 4 hours, while you are at the spa. After that time, regular fees will apply. Monthly parking options available.

Cancellation Policy

If you must reschedule or cancel any spa reservations please notify the spa 24 hours in advance to avoid the cancellation fee. Cancellation of an Energy Journey requires 48 hours’ notice. Missed appointments without proper notice are subject to a 100% for reserved services.

Spa Attire

Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa. We ask that you leave jewelry and valuables at home where ever possible. Willow Stream Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles.

Taxes & Gratuities

Local taxes will be added to all spa services and packages. Gratuities are up to your own discretion and can be added to your bill upon checkout.

Woman walking through rooftop lounge area

Willow Stream Spa

Spa Services

Our spa experiences combine authentic and effective treatments with a place for you to spend time alone or with someone special: all are designed to stir our passion for living with abundant energy.