Upon entering the spa you will be escorted to our change room, assigned a locker and invited to change and await your provider in one of our calming lounge areas. For capacity reasons, you are welcome to enjoy our Jacuzzi, mineral bath, dry cedar sauna, steam room, fitness centre, and indoor lounges one hour post-service.
Willow Stream Spa at Fairmont Pacific Rim is only accepting reservations online at this time for guests 18 years and older. We encourage hotel guests to book spa appointments at the time of guestroom reservation. To best accommodate your request, we recommend scheduling appointments three to four weeks in advance. To make a reservation please click here. For questions, please call us at 604-695-5550.
We are delighted to reintroduce light food and beverage options to your spa experience, and our menu can be found online here. Orders may be placed at or prior to check-in, to arrive during your allocated facility experience.
Spa access is available for 3 hours at $54.00 for hotel guests, and $89.00 for spa guests, and can be booked here.
With your relaxation in mind, we recommend arriving 30 minutes before your scheduled treatments. To accommodate all guests, each treatment will conclude at the scheduled time, regardless of start time. To keep the spa peaceful and protect the privacy of all guests, cell phones and other electronic devices are not permitted in the spa.
Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a wellness form upon arrival, so your spa professional can better customize your experience to meet your needs.
Spa guests are invited to valet park or use our self-parking located at the hotel. Parking is available to our guests at a rate of $20.00 dollars, for a maximum of 6 hours, while you are at the spa. After that time, regular fees will apply. Monthly parking options available.
If you must reschedule or cancel any spa reservations please notify the spa 24 hours in advance to avoid the cancellation fee. Cancellation of an Energy Journey requires 48 hours’ notice. Missed appointments without proper notice are subject to a 100% for reserved services.
Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa. We ask that you leave jewelry and valuables at home wherever possible. Willow Stream Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles.
Local taxes will be added to all spa services and packages.
Excellent service is guaranteed. A service charge of 18% is added for your convenience for every service, received entirely by your provider. If you wish to provide an additional tip to the staff members who served you during your visit, please feel free to do so.
Willow Stream Spa
Our spa experiences combine authentic and effective treatments with a place for you to spend time alone or with someone special: all are designed to stir our passion for living with abundant energy.
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