Fairmont Pacific Rim was recognized for its excellence in service, award-winning dining and cocktail experiences at Botanist and The Lobby Lounge, notable service offerings from Fairmont Gold, as well as luxury accommodations, innovative architecture, design, and artistic elements throughout the hotel.
As a Forbes Five-Star hotel, it is all about exceeding the expectations of a guest and creating a seamless experience. Forbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants and spas. They verify luxury, rating only the best of the best – visiting more than 1,600 hotels, restaurants and spas in 60 countries.
Their incognito inspectors visit each and every hotel and evaluate the guest experience based on 900 rigorous standards which are aimed at taking the guess-work out of selecting the best experiences and hotel worldwide for travellers.
Beyond the basics such as comfortable beds with to-die-for linens and tasty room service, the Forbes raters look for intuitive service, added elements of luxury such as petit fours as a gift from the chef during in-room dining service or distinctive drinks served by knowledgeable mixologists, who infuse ice cubes with berries or serve locally distilled gin and house-made tonic. Bellman who are aware that guests are travelling for a business trip and need their shoes shined and suits pressed garners a higher rating, and Concierge who are able to unlock the city’s best and secure dining reservations at sold out restaurants and recommend must-try dishes at each venue. Other distinct areas that are evaluated during a hotel experience include memorable dining, thoughtful turn-down service, helpful housekeeping, and genuinely having an interest in guests.
View the full list of 2019 Forbes Travel Guide Five-Star Hotels worldwide.