the details
For the comfort and privacy of all guests, cell phones and other electronic devices are not permitted in the spa. We ask that cameras and cellphones be kept in your assigned lockers. Fairmont Spa is an adult sanctuary for guests 18 years and older.
Arrival
With your relaxation in mind, please arrive no later than 30 minutes before your scheduled treatments. Upon entering the spa you will be escorted to our change room, assigned a locker and invited to change and await your provider in one of our calming lounge areas. To accommodate all guests, each treatment will conclude at the scheduled time, regardless of start time.
For capacity reasons, guests are welcome to enjoy the Jacuzzi, mineral bath, steam room, dry cedar sauna, Fairmont Wellness Club, and indoor lounges for two hours on the day of the service. Guests receiving a facial treatment are recommended to enjoy the facilities two hours prior to service.
spa attire
Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Jewelry and valuables should be left at home or in the hotel safe wherever possible. Fairmont Spa and Fairmont Pacific Rim are not responsible for lost or stolen articles.
cancellation
If you must reschedule or cancel any spa reservations, please notify the spa at least 24 hours in advance to avoid the cancellation fee. Missed appointments without proper notice are subject to a 100% charge for reserved services.
health matters
Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a wellness form upon receipt of your confirmation email, so your spa professional can better customize your experience to meet your needs.
billing
Credit cards are required to guarantee reservations and pre-authorizations are taken at check-in. Payments can be made by cash, credit, debit or gift card upon check-in. Taxes will be added to all spa services and packages. Please note that our Friday through Sunday and holiday pricing applies to all statutory holidays and select holiday periods. Please review our website or contact our reservations team to confirm any dates.
service charge
Excellent service is guaranteed. A service charge of 18% is added for your convenience for every service, received entirely by your provider. If you wish to provide an additional tip to the team members who served you during your visit, please feel free to do so.
fairmont spa gift cards
Fairmont Spa gift cards may be purchased for all spa services and packages. Please contact our spa reception team for further information.
hours of operation
Spa facilities: Daily, 8:00AM – 10:00PM, 7 days a week
The Wellness Club: 24 hours a day, 7 days a week
Rates are subject to change.